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STORE POLICY

 

Minimum quantity

You may order the minimum quantity, please call for prices.

Imprint Method

Ceramic: PMS color match not available. Please note that due to the high firing temperature of ceramic enamels, we cannot guarantee an exact color match.

Pad-Printing: PMS color match - FREE. Exact color match cannot be guaranteed on re-runs or proofs.

Silk-Screen: PMS color match - FREE. Exact color match cannot be guaranteed on re-runs or proofs. We recommend using a double hit for better ink coverage when printing light ink colors on dark-colored canvas.

Embroidery: PMS color match cannot be guaranteed. Our price includes up to 7,000 stitches (1 color, front panel only). Additional charges are applied for additional stitches.

Transfer Printing: PMS color match - FREE. Please note that exact color match cannot be guaranteed on re-runs or proofs.

Debossing: Art must be submitted in one color, with text at least 1/8" H. PMS color match cannot be guaranteed.

Digibrite Printing: PMS color match not available. PMS color match cannot be guaranteed.

Imprint Area

Imprint area specifications can be found on our website under individual items. The imprint sizes stated on the website are MAX imprint areas for one-color silkscreen. The size and location of the area may vary depending on the decorating method and artwork/logo you have. We recommend staying 20% under this area. Unless specified at the time of order, we will enlarge or reduce your image to fit within these areas. The artwork is enlarged and reduced proportionally by both width and height. Therefore, if you request maximum imprint area, only one of the dimensions may be maximized and guaranteed. A full-color imprint might have a smaller imprint area.

Virtual Proof

A virtual proof is an electronic document (usually in PDF format) that we can supply to illustrate how your logo/details would look when branded on a given product. It is not guaranteed that the virtual proof is 100% accurate to the real product. The preproduction proof is the final proof for the project. We will not send out a virtual proof & preproduction proof for rush orders even if you request one. All orders for which an insufficient amount of time has been given from the order date to delivery date are considered "rush orders."

Design Service

All information and requirements must be clarified before the design starts. Additional requirements added during the design process may result in additional charges. We can change one designer for free when you're not satisfied with the first draft including 3 revisions. We only issue a 70% refund after the first draft (3 revisions), 50% after the second draft (3 revisions), and 30% refund after the third draft (3 revisions). Once the order starts, we are not able to issue a full refund.

Country of Origin:
Country of origin marking may be molded or imprinted onto the products. This is a federal requirement. Please request a sample to make sure placement is acceptable to your customer before ordering.

Damage/ Defective products:

Damage to your product during shipping or transit is something that can happen regardless of precautions taken. Our defect rate is up to 2%. If you have more than 2% of defective products, the damaged/defective items will be credited.

Disclaimer Policy:

Variations: Due to variances of materials and other circumstances beyond our control, Everprint Inc cannot guarantee continuity of shade, color, size, texture, or construction of finished goods from lot to lot. All dimensions have acceptable variations that are dependent on the product's manufacturing process.

At Everprint inc, we strive for accuracy in presenting our products online. However, please be aware of the following:

Screen Display: Product images may appear differently due to screen settings and device variations.
Lighting and Photography: Lighting conditions may affect how products are depicted.
Product Enhancements: We continuously improve products, which may lead to minor variations.
Handcrafted/Natural Materials: Some items are handcrafted or made from natural materials, resulting in unique characteristics.
By making a purchase, you understand and accept these potential variations.

Virtual Proof: The virtual proof is not an actual sample but a computer-generated image that portrays the finished product as accurately as possible.

Pre-Production Samples: Pre-production samples are essentially an example of what will be produced during the manufacturing process. The pre-production samples are garments that are produced in the facility that is planning to manufacture the bulk order. The pre-production sample picture will be the final approval evidence for customers.

Power Banks: As a general market rule, the rated capacity of power banks is 25% - 35% lower than the advertised mAh. Some models are up to 50% off the stated mAh. Everprint is not responsible for the difference between the real capacity and stated capacity.

Liability: Everprint Inc is not liable for any damages resulting from the use of the printed material or for any modifications or mistakes made by the customer during the pre-production process.

Returns: Everprint Inc will only accept returns for products that are damaged during shipping. Customers must notify us within 48 hours of receiving the shipment and provide photographic evidence of the damage.

We reserve the right to modify or update this policy at any time without prior notice.

Effective Instruction: Everprint only considers the last approval (invoice and virtual proof) as the effective instruction for the order. If the last approval was made by the customer, our company is not liable for any modification or mistakes.

Liability: Everprint Inc. is not liable for any modification or mistake made by the customer in the last approval or for any damages resulting from the use of the printed material.

Delays: Everprint Inc. is not liable for delays in production, shipping, or delivery due to acts of God, material shortages, shipping, or customs interventions. However, we will make every effort to communicate any potential delays and work towards resolving the issue in a timely manner.

Cancellations: Cancellations will be accepted within 24 hours of placing the order. After this time, cancellations will not be accepted, and the customer will be liable for any costs incurred in the production process.

Returns: Everprint Inc. will only accept returns for products that are defective or damaged during shipping. Customers must notify us within 48 hours of receiving the shipment and provide photographic evidence of the damage.

We reserve the right to modify or update this policy at any time without prior notice.

Rush Orders

All sales are final for rush orders, and no refunds or exchanges will be accepted unless the product is defective or damaged upon receipt.

Everprint Inc. reserves the right to modify or cancel any order at any time due to unforeseen circumstances, including but not limited to production issues, material shortages, or natural disasters. In the event of a cancellation, the customer will be notified as soon as possible, and any payments made will be refunded in full.

Customers are responsible for providing accurate and complete artwork files for their orders. Everprint Inc. is not responsible for any errors or inaccuracies in the artwork files provided by the customer, including but not limited to misspellings, incorrect colors, or low-resolution images.

We will not send out a virtual proof & preproduction proof for rush orders even if you request one. All orders for which an insufficient amount of time has been given from the order date to delivery date are considered "rush orders."

For rush orders, we cannot guarantee that the product will match the exact product description provided on the website. We will do our best to ensure that the product meets your requirements and is of high quality, but due to the expedited nature of rush orders, there may be some variations in the product. 

If the customer wishes to cancel or modify their order after it has been placed, they must do so within 24 hours of placing the order. After 24 hours, Everprint Inc. cannot guarantee that the order can be cancelled or modified, and the customer may be responsible for the full cost of the order.

By placing an order with Everprint Inc., the customer acknowledges and agrees to all terms and conditions stated in this policy.

Product Colors 

Please note that some of our products may have variations in color and texture due to differences in materials and production processes. If you require specific colors for your order, please confirm with our sales team before placing your order as additional fees may apply for assorted color requirements.

Please be aware that for certain products, it may not be possible to determine the exact colors of the items in your order. We will do our best to provide you with products that meet your expectations, but please understand that there may be some variations in color and texture.

Certification

At Everprint, we provide various certifications such as California Prop 65, CPSIA, EN71, CE, UL List, and FCC for our products. Please contact our customer service team for further information regarding the availability and pricing of these certifications as they may vary depending on the product version.

 


Privacy & Safety

Your privacy is important to Everprint Inc. 
Your Personal Information – During your use of the Website, you may be asked to voluntarily provide personal information, such as your personal name, email address, postal address, telephone number, birth date, occupation, present employer and other information) in order to participate in sweepstakes or contests, submit suggestions or comments, request information regarding becoming a partner or other online interactive activities. You can choose not to provide certain requested personal information, but then you may not be able to use certain services provided by Everprint Inc. or access or use certain features of the Website.

 

 Use of Your Personal Information – Everprint Inc.uses your personal information for the following purposes and as otherwise permitted by applicable law: (a) to help us understand better visitors’ use of the Website; (b) to fulfill prizes; (c) to respond to specific requests from you; (d) to contact and correspond with you regarding your inquiries to Everprint Inc., Inc.; (e) to contact and correspond to you regarding promotions offered by Everprint Inc., its suppliers and contractors; and (f) to evaluate your suitability as a prospective partner/integrator and (g) to protect the security of the Website when necessary. Everprint Inc. may also develop a confidential profile for you, which will be used to provide services to you and facilitate your use of the Website, and may keep a record of all communications with you.

 

Emails and Newsletters from Everprint Inc. – From time to time, Everprint Inc. may send to you email or other communications containing information about Everprint Inc., product information, the Website and other matters Everprint Inc. believes will interest you. At any time you may ask Everprint Inc. to stop sending you email, newsletters and other information by sending your request to Everprint Inc.’s Privacy Officer at one of the addresses noted below. Also, each email Everprint Inc. sends to you will tell you how to decline further unsolicited communications.

 

Disclosure of Your Personal Information – Everprint Inc. may disclose your personal information in the following circumstances and as otherwise permitted by applicable law:
(a) Disclosure to Authorizing Persons – If you use the Website on behalf of another person or organization (such as your employer), Everprint Inc. may provide your personal information to that authorizing person or organization. If you do not wish your personal information to be disclosed to the person or organization on whose behalf you use the Website, you may not use the Website.
(b) Disclosure to Affiliates, Agents and Suppliers – Everprint Inc. may provide your personal information to its affiliates, agents, suppliers and service providers in order to provide services to you. Everprint Inc. requires its affiliates, agents, suppliers and service providers to agree to use your personal information only for the purposes for which it is provided to them, and to protect the privacy of your personal information in a manner that is consistent with this Policy. If at any time you do not wish your personal information to be disclosed to certain or any other persons, please send your request to Everprint Inc.’s Privacy Officer at one of the addresses noted below; however, this may affect your ability to use the Website or receive services from Everprint Inc.
(c) Disclosure in Business Transfers – Everprint Inc. may be involved in the sale or transfer of some or all of its businesses. As part of that sale or transfer, Everprint Inc. may disclose your personal information to the acquiring organization, but will require the acquiring organization to agree to protect the privacy of your personal information in a manner that is consistent with this Policy. If at any time you do not wish Everprint Inc. to disclose your personal information as part of the sale or transfer of some or all of its business, please send your request to Everprint Inc.’s Privacy Officer at one of the addresses noted below.
(d) Law Enforcement and Legal Disclosure – Everprint Inc. may disclose your personal information to a government institution that has asserted its lawful authority to obtain the information or where Everprint Inc. has reasonable grounds to believe the information could be useful in the investigation of unlawful activity, or to comply with a subpoena or warrant or an order made by a court, person or body with jurisdiction to compel the production of information, or to comply with court rules regarding the production of records and information, or to its legal counsel. Everprint Inc. has no control over, or liability for, those persons’ use and disclosure of your personal information, and that use and disclosure is not subject to this Policy.

 

Ensuring Accuracy of Your Information – Everprint Inc. will make reasonable efforts to ensure that your personal information is accurate and complete. Subject to certain exceptions and limitations prescribed by applicable law, you may request corrections to your personal information in order to ensure its accuracy and completeness. Requests for corrections to your personal information should be sent to Everprint Inc.’s Privacy Officer at one of the addresses noted below. If the personal information is demonstrated to be inaccurate or incomplete, we will correct the information as required. You can help Everprint Inc. maintain the accuracy of your information by notifying Everprint Inc. of any changes to your personal information

 

Depersonalized Information – Everprint Inc. may use personal information to create non-personal information regarding the use of the Website and related services. Everprint Inc. may then disclose that non-personal information to other persons and permanently retain that non-personal information for future use.

 

Business Contact Information – To the extent permitted by law, the provisions of this Policy concerning “personal information” do not apply to information (such as your personal name, position or title, business address, business telephone number, business fax number and business email address) which enable you to be contacted at a place of business.

Location of Information – Everprint Inc. will store and process your personal information in Canada and the United States of America.

 

Securing Your Information – Everprint Inc. employs reasonable security safeguards appropriate to the sensitivity of the personal information in its possession or under its control in order to protect that information from unauthorized access, collection, use, disclosure, copying, modification or disposal or similar risks. Only those persons who need to have access to your personal information in order to carry out their duties with respect to the uses set out above will have access to your personal information. Nevertheless, security risks cannot be eliminated and Everprint Inc. cannot guarantee that your personal information will not be used or disclosed in ways not otherwise described in this Policy.

Product Safety Policy Statement

Products on Everprint's website tare noted to contain one or more small magnets should be kept away from all children. Do not put in nose or mouth. Swallowed magnets can stick together across intestines causing serious injury or death. Look for immediate medical attention if magnets are swallowed.

Payment

We accept the following payment methods:

Check
Credit/Debit Cards (a 3% merchant service fee will apply to the order)
Wire Transfer/ACH Transfer
PayPal
Zelle

 

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